SHIPPING AND DELIVERY POLICY
Perast Club works to ensure your order is prepared and shipped safely and efficiently.
1. Shipping calculation
The shipping cost and estimated delivery time are calculated automatically during checkout, based on the provided postal code (CEP), available shipping methods, and the weight and dimensions of the order.
Before finalizing the purchase, the customer will be able to check the delivery options available for their address.
2. Processing time
After payment confirmation, the order goes through picking, verification, and preparation for shipment stages.
The delivery time shown at the time of purchase considers the selected shipping method and is monitored according to the information provided by the carrier responsible.
3. Order tracking
After dispatch, when provided by the carrier, the customer will receive the necessary information to track the delivery of their order.
We recommend ensuring that the email and other information provided at the time of purchase are correct.
4. Delivery address
It is the customer's responsibility to correctly fill in the delivery address before completing the purchase.
If you identify any error in the address after placing the order, please contact us as soon as possible via email at atendimento@perastclub.com.
If the order has already been dispatched, it may not be possible to change the address.
5. Delivery attempts and return to sender
Delivery attempts follow the procedures of the responsible carrier.
Orders returned to Perast Club due to an incorrect or incomplete address, absence of a recipient, or other delivery-related situations will be analyzed individually to determine the reshipment process.
Any costs for a new shipment may be communicated to the customer before reshipment, where applicable.
6. Delays and transport issues
The timeframe presented at the time of purchase is an estimate and may change in exceptional situations related to logistics operations, weather conditions, transport restrictions, or other occurrences beyond the direct control of Perast Club.
If you notice any problems with your delivery, please contact us so we can follow up on the issue with the carrier.
7. Customer Support
For questions related to the shipment or delivery of your order:
Support available from Monday to Friday, from 10 am to 6 pm.